Building

Product Ordering

We welcome your institutional purchase order via email at or by fax to . We also accept phone orders at .

You can also use our fax/email order form (pdf).

Price quotations

Email us at with your request. However, our product page lists our prices (all customers pay the same prices), and our quantity discounts are listed below, as are shipping cost estimates. (Please contact us for contract research quotations.)

Distributors

We encourage customers in most countries to order directly from Hooke in the USA. We also accept orders placed through Fisher and VWR, but there may be some delay before we receive the order.

China, India, and Japan are exceptions - due to complex customs clearance procedures in those countries, we strongly recommend that customers order through a distributor:

China

Future Biotech Co., Ltd
Future Biotech Co., Ltd
Room 1707, Block A1, 43# Rongjingdao
Disheng North Street, BDA, Beijing 100176 China
北京经济技术开发区地盛北街荣京道A1座1707室
Tel: 010-56146401
Mobile: +86 15210920691
Email:
QQ: 20493615

Germany/EU

Otto Nordwald GmbH
Otto Nordwald GmbH
Heinrichstr. 5
22769 Hamburg / Germany
Tel: +49/(0)40/431336-0
Fax: +49/(0)40/431336-22
Email:

India

KRISHGEN Biosystems
318/319 Shah & Nahar Industrial Estate
Worli 400018, Mumbai, India
Tel: +91 22 49198700
Fax: +91 22 49198799
Email:

Japan

Cosmo Bio Co., Ltd.
Toyo-Ekimae Bldg., 2-20, Toyo 2-Chome, Koto-ku
Tokyo 135-0016, Japan
Tel: 03-5632-9610/9620

Korea

Gwacheon Officetel #602
18, Byeoryangsangga 1-ro
Gwacheon-si, Gyeonggi-do
Korea 13837
Tel: +82 2 529 4825
Fax: +82 2 529 4818
E-mail:

BioTrader, Inc.
2F. #113 Hongik-dong Seongdong-Ku
Seoul, Korea South 133-880
Tel: +82 2 578 4333
Fax: +82 2 578 4331

Prices and discounts

Product prices are listed on our products page.

Order type Discount
7–14 of same kit in one day 5%
15+ of same kit in one day 10%

Many of our prices drop approximately 20% on the 2nd and succeeding item; we will apply further discounts for quantity orders for the same product (single catalog number) to be shipped on the same day (see table at right).

We work hard to offer fair and transparent prices. Because most of our products have a short shelf life, we prepare each order fresh. These discounts reflect efficiencies from reducing waste by making larger daily batches and sending fewer packages.

We do not offer any other discounts.

Availability

A few products (primarily fresh cell products) have a lead time described on the product page.

All other products are available for immediate ordering and in stock unless marked as "backordered" or "coming soon" on our products page. We will contact you immediately in case of any delays in filling your order (please provide a contact email address & phone number when ordering).

Product life and storage conditions

Product stability and storage information is listed in the "Storage & stability" section of each product page. The detailed product page is accessible from our main products page by clicking on the catalog number of the product.

Please note that stability periods are from the date of preparation, which is the same day we ship your order.

Sales terms

Our invoice terms are Net 30 days. We accept institutional purchase orders as well as credit cards – Amex/MC/Visa.

We invoice electronically to save paper; please provide an email address or fax number for your invoice.

All prices are in US dollars. Please see our Terms and Conditions for other details.

Cancellation policy

Because most orders are custom-prepared, we can't accept cancellations after we've started preparation of your order. We will accept cancellations before that - there will be no charge if we haven't yet started work or ordered materials for your order.

Packing

Many of our products are shipped in insulated packages, on ice (gel packs; for products requiring refrigeration) or dry ice (frozen products). Hooke Kits™ are shipped on ice (gel packs) in insulated packaging.

On receipt, immediately store products in a refrigerator (2 to 8 C) or freezer (-20 °C, or -80 °C for tissue products), according to the labelling on the package.

Shipping – United States

USA orders ship via FedEx Priority Overnight. We normally ship US orders every Tuesday, Wednesday, and Thursday (holidays excepted; rush orders can ship on Mondays). To avoid possible thawing over the weekend, we do not ship to US destinations on Friday.

Orders received by 5pm Boston time normally go out the next shipping day. You will receive an airbill/confirmation number from FedEx via email.

Shipping is charged at FedEx's published rates to your location. If you prefer, we can bill shipping to your institutional FedEx account.

As of 2020, overnight shipping in the US is typically $50 to $175, depending on your distance from Boston. For a more accurate estimate, please use FedEx's rate finder. (Choose "Use an already scheduled pickup".) We ship from zip code 01843. Package weight on most orders is 5 to 7 lbs. (including gel packs or dry ice).

Shipping – international

International orders ship via FedEx International Priority. To minimize the chance of thawing over the weekend due to customs-related delays, international orders ship on the following schedule:

SundayMondayTuesday WednesdayThursdayFridaySaturday
All countries Canada onlyAsia only

Orders received by 5pm New York time normally go out the next shipping day. You will receive an airbill/confirmation number from FedEx via email.

Shipping is charged at FedEx's published rates to your location. If you prefer, we can bill shipping to your institutional FedEx account.

As of 2020, FedEx shipping for most orders to Europe or Asia is $190 to $290. For a more accurate estimate, please use FedEx's rate finder. (Choose "Use an already scheduled pickup".) We ship from USA postal code 01843. Package weight on most international orders is 8 to 15 lbs. (including gel packs or dry ice).

Your invoice will include a payment address as well as wire instructions, if you wish to pay by bank wire transfer.

Hooke cannot be familiar with import requirements in every country. We will provide a commercial invoice for customs with your order. Customers are responsible for any required import clearance documentation, fees, tariffs, or taxes. Our products fall under the following harmonized tariff codes:

ProductHarmonized Tariff Code (HTS)
Frozen tissue products0511.99.4070
Frozen serum products3002.12.0090
Fresh cell products3002.14.0090
All other products3822.19.0030